Clear handling of
your information.

Who this policy covers

This policy applies to O'Neill's Design & Construction Pty Ltd and O'Neill's D&C QLD Pty Ltd (together, O'Neill's). We are responsible for the personal information collected through this website and our direct project enquiry channels.

Information we collect

We may collect your name, company, email address, telephone number, project location and any project information, drawings or documents you choose to provide. We also receive limited technical and usage information through website analytics, security and anti-spam services.

Please do not provide sensitive personal information unless it is necessary for your enquiry and you are authorised to share it.

How we use it

We use personal information to:

• assess and respond to project, tender and business enquiries;
• communicate about requested services and potential projects;
• operate, secure and improve our website and enquiry process;
• meet legal, regulatory, insurance and record-keeping obligations; and
• manage our business relationships.

We do not sell personal information.

Service providers

We use trusted service providers to operate the website and process enquiries, including Cloudflare for hosting, security and Turnstile verification, Microsoft 365 for business email, and Google Analytics for aggregated website measurement. These providers may process information in Australia or overseas under their own security and privacy arrangements.

Storage and security

We take reasonable technical and organisational steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. We keep information only for as long as reasonably required for the purpose for which it was collected and any applicable legal or business requirements.

Access, correction and complaints

You may ask to access or correct personal information we hold about you, or raise a privacy concern, by contacting info@oneillsdc.com.au or calling 03 9394 7368. We may need to verify your identity before actioning a request.

Updates

We may update this policy when our practices, services or legal obligations change. The effective date above identifies the current version.